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Shipping Policy
Shipping Method
We provide Worldwide Express via EMS (Express Mail Service) on ALL orders. After displacement, you will be informed the tracking No. In time. You can check the delivery status on Parcel force, USPS etc according to the different countries. We promise that all the postage will be charged by your actual products weight, there won’t be any future extra fee.Just one payment, then please wait for arrival of your purchase.
If you buy more DVDs, we will give you more discounts on postage. Please email us for the good price!
The Countries We Deliver
We only ship to USA, UK, Europe, New Zealand and Australia. For others countries, please email us before making any purchase!
All items will be dispatched the same day once payment received before 3:00 p.m. Please make sure all your information is correct. Any information error can not request the reshipment in the future.
Handling Days
10-14 working days
Feel confidence
We guarantee the delivery, in the event that your package is lost or broken, we will reship once and keep on communication until you receive it. Please feel confidence. Please let us know when you receive your item.
Return Policy
1. New Item Exchange or Refund
We will exchange or refund merchandise purchased through our website, within 3 days after you receive the item, the received date base on the sign-in date of the post office record. The exchange or refund item must be in original sealed condition without any damage. It’s buyer’s responsibility to pay the returning postage, we shall not be responsible for goods lost in transit when sending back. I recommend you to obtain the proof of postage in this case.
2. Item Quality 7 Days Return & 1 Month Guarantee
You may return new, unopened items sold and fulfilled by lumiboxs.com within 7 days after delivery for a full refund. Items should be returned in their original product packaging. You may exchange for the same item or partial refund within 1 month after delivery.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will notify you via e-mail of your refund once we have received and processed the returned item.
Please Note
Please give us enough clear evidence to show the faulty of the item quality itself. We DO NOT accept the following faulty:
1. Item damaged by buyers due to improper usage.
2. DVDs more than 30 days after delivery.
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 Seasons 1-7 DVD Boxset.jpg "24 (Twenty-four) Seasons 1-7 DVD Boxset (45 DVDs)")
